Our News
Australians love being rewarded for loyalty.
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Australians love being rewarded for loyalty.

Did you know that 59% of Australian consumers believe businesses need to have a loyalty program in place in order to keep them satisfied and loyal?* 

 

Did you know that 89% of Australians over the age of 18 are enrolled in at least one loyalty program?**

Healthy Rewards is a loyalty and rewards program that gives your customers a compelling reason to choose your pharmacy over your competitors.

 

Healthy Rewards allows you to give immediate rewards, as well as communicate directly to key customers, based on their demographic and purchasing patterns.

 

The program has built-in loyalty communications (welcome, birthday and key promotional emails) ensuring you communicate with your customers regularly.

 

Benefits of Healthy Rewards for your pharmacy:

  • Overcome margin squeeze created by discounters and PBS changes.
  • Increase spend per visit and improve customer loyalty to your pharmacy.
  • Gain a better understanding of what your customers want by analysing key trends and purchase patterns.
  • Develop a strong customer database to help drive retail decisions and enable effective and targeted marketing campaigns.
  • The ability to influence your customers’ purchases.
  • Increase average spend per customer.
  • Increase frequency of visitation.

 

Need more information? We’re here to help. Talk to your Pharmacy Group Manager today, email us or visit the Member Support Hub.

 

Source:

*Actual Healthy Rewards data as at November 2020.

**For Love or Money May 2019 research.

Our News
No ticket. No purchase.
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No ticket. No purchase.

Did you know that 19% of customers will not purchase a new product without a ticket and 25% will not purchase it if has no price either?

Well presented tickets will improve your customer’s overall shopping experience and perception of your pharmacy.

 

Ticketing standards ensure value messaging is clear and consistent throughout your pharmacy.

 

Need more information? We’re here to help.

 

Talk to your Pharmacy Group Manager today, email us or click here

Our News
Increase sales effectiveness with Alliance Ticketing.
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Increase sales effectiveness with Alliance Ticketing.

Why do you need ticketing? With no change to product type or price, ticketing alone increases sales effectiveness by 35%.

A member pharmacy in the Northern Beaches achieved significant sales uplift following the introduction of new ticketing in May 2019.

 

After re-arranging some of the scheduled departments and launching ticketing on all Chemists’ Own products, the pharmacy recorded a substantial increase in sales in compared to the same period (May – December) of the previous year.

 

Need more information? We’re here to help.

 

Talk to your Pharmacy Group Manager today, email us or click here

Our News
InternLab Intern of the Year 2020.
Liam Diep
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InternLab Intern of the Year 2020.

INTERLAB INTERN OF THE YEAR 2020

TRI LAM (LIAM) DIEP

HILLARYS COMMUNITY PHARMACY – PERTH, WA

Pharmacy Alliance’s InternLab program offers pharmacy students the support they need to be a leader in community health. With everything from exam support to business skills coaching and leadership training, our experienced pharmacists help them prepare for life in a real-world community pharmacy.

 

Our passion is to create healthy communities by being better together. Our pharmacists are highly regarded for the important role they play in delivering local community health services and advice – particularly within rural areas.

 

InternLab is a structured development program that accelerates the development of pharmacist skills beyond clinical knowledge. We appreciate that the intern year required by a pharmacist can be hard work, and through our Intern of the Year Program, we celebrate the efforts of our future leaders.

 

Why Liam wanted to become a pharmacist

 

Liam chose the profession as he admires the professionalism pharmacists hold when practising, and believes a healthy life starts with the correct, effective, and safe use of medications. As pharmacists are the medication experts, he believes pharmacists are the first-line health professionals people come to for health advice. Such expertise facilitates the relationships pharmacists can form with patients and allied health professionals.

 

What Liam enjoyed about his internship

 

Liam enjoyed being on the front-line and being exposed to as many scenarios as possible to hone his professional skills. This included sharpening up on his communication skills and confidence when it comes to interacting with patients. Another thing he enjoyed was increasing his knowledge about pharmacy business management – an aspect that was not particularly well covered at university.

 

Liam’s biggest achievement / challenge during the internship

 

The most challenging aspect of his internship was communication. Liam believes this is an essential element by which our medication knowledge is delivered to patients. With support from his colleagues, he gradually honed such skills and as he is now, believes communication is something that pharmacists must continuously refine to ensure the best interaction with their patients.

 

His future plans

 

For the next few years, Liam intends to keep working as a competent pharmacist to gain more valuable experience. In the next 3 – 5 years, he aspires to work as a Pharmacist Manager, and then start looking into owning his own pharmacy.

 

To learn more about InternLab and internship opportunities, click here.